Action-oriented self-starter with a diverse portfolio of experience including Aerospace, Real Estate, and Financial Services. Skilled in resolving escalated issues, strengthening team communications, and fulfilling complex projects. Inquisitive, detail-oriented, dedicated to self-improvement through ongoing education and self-study. Enthusiastic presenter of detailed products such as Medicare and life insurance one-on-one, as well as group presentations.
| Clear Communicator | Adaptable | Strategic Thinker | Project Planning Expertise | Customer Service Excellence | Team Leadership |
| Business Development | Research Analysis | Attentive Listener | Recognized Team Leader | Business Development Specialist | Solutions Oriented |
Licensed Realtor in KS and MO for nine years. Specializing in locating flip properties for investors. Preview distressed properties, prepare after-repair-value reports, comparative market analysis reports, and scope-of-work spreadsheets required to determine profit margins. Average profit margins have ranged between 30–40%. Prepare rehabbed homes to list and sell on MLS. Assist first time home buyers and educate them in steps to purchase their first home. Assist buyers with getting correct financing and pre-approvals to match purchase goals. Participated in investment groups and seminars. Created connections with hard money lenders, contractors, and title companies. Business development and lead generation through networking, cold calling, and door knocking.
Merchandising – Planning and prep to lay out large quantity of clothing tables. Determining correct product locations per vendor instructions and headquarters promotions for hot items and daily moves of sale items. Teach new employees how to calculate tables and correct layout of merchandise.
E-commerce Support– Handled 3,000+ inbound customer service calls for costco.com. Resolved shipping and billing issues. Coordinated with supporting departments such as Logistics, Citibank, and Travel. Submitted quick credit and price adjustments. Supported members with setting up profiles, maneuvering the website, and identifying computer issues, as well as explaining product details. Quality survey scores 98+ consistently
Return-to-Vendor Clerk – Processed returned items, foods, non-foods, furniture, liquor, and all Warehouse items. Coded in AS400. Loaded pallets with items to ship back to the Depot for Midwest Region. Wrapped and moved pallets to receiving dock with correct Bill of Lading. Processed 1,400 pounds of electronic recycling within a six-month period. Coded, weighed, stored and processed hazmat items, as well as donation items.
Vault Clerk/ Admin Support – Nightly vault deposits $30,000 cash + checks, weekly audits $50,000 cash. Serviced and managed Revolution Cash Machine, processed NSF letters, answered phones, supported Staff Level Managers.
Supervisor-In-Training – Six weeks on front-end, cashiered, approved transactions, assisted members with secured items, electronics, jewelry, and other high dollar items. Learned opening and closing duties. Completed Audits, managed employee breaks.
Consulted with clients one-on-one to find the best products to match financial needs through life insurance, long-term care, and investments products. Processed applications, scheduled medical exams, and delivered policies. Presented products to various groups in the community. Lead generation through networking, cold calling, and referrals.
Supervisor/Administrative Assistant – Supervised customer service teams, processed thousands of death claim calls monthly. Promoted and marketed 40+ products, including insurance through broker Lockton, TransAmerica, and Pinnacle Medicare products. Participated in annual funeral director certifications at SCI/ Dignity Memorial in Houston, TX. Traveled throughout the South and Northeast states to vendor locations for Quarterly reviews. Increased quarterly revenue through effective promotional marketing by 10-15% each year for five years. Wrote product promotions for the monthly VFW National magazine. Re-mapped phone prompts for promotional calls. Coordinated e-push promotions with IT department. Organized vendor booths for the annual convention, coordinated travel arrangements, and transport of giveaway items. Explained membership products and services to veteran attendees. Responsible for new contract negotiations and initiatives.
Jr Project Coordinator – Assisted in coordinating acquisition and member mailings with giveaway items. Recorded weekly notes and action items with offsite Marketing team. Organized and maintained supply room of inventory giveaways for future mailings and record keeping of past mailings. Filing and phones. Attended Direct Marketing Association convention in New York, NY with marketing team.
Nine years in Business Operations department. Supported the VP, Directors and Managers in special projects. Maintained Human Resource records for 1,500 employees. Responsible for promotion budget, change-in-employee status processing, payroll, and Harvard Graphics presentations. Managed General Procedure guidelines database revisions and status notices. Travel and calendar coordination for leadership.
Beautiful book of metaphors. Creative Christian writing containing over thirty visions and personal revelations. Cover design by Kelly Edelman.
View on Barnes & Noble websiteUniversity of Missouri – Kansas City, BLA, Communications Minor, magna cum laude (GPA 3.8)
Longridge Writers Group – 16 credit hours English, Creative Writing
Center Sr High School, Kansas City, MO
Licensed Real Estate Agent – MO License 2017003517
Licensed Real Estate Agent – KS License 00238786
Web Design Certificate – Free Code Camp
HTML, CSS, JavaScript, Python
Web Design Certificate